At BE-DA Logistics, Secondary Services are built for transport partners. From the perspective of the team leader responsible for this function, Katerina Dimitrievska, the role of Secondary Services is to provide operational support that allows transport execution to remain stable, controlled, and aligned across the full logistics flow. The department is organised to ensure clarity, transparency, and continuity across all processes connected to transport activity.
Secondary Services contribute directly to supply chain performance through structured documentation, coordination, and partner support. Documentation is managed through defined, traceable workflows that ensure consistency, clear responsibility, and predictable timing across the transport process. This structure supports transparency across execution, reduces uncertainty, and maintains a high level of reliability, particularly in cross-border operations where precision and control are essential.
Transport Services and Secondary Services function as one integrated system. Transport defines execution, while Secondary Services ensure that execution is fully supported, properly completed, and aligned with agreed operational standards. This structure allows transport partners to focus on performance, knowing that the supporting framework is stable and dependable.
Alongside core responsibilities, Secondary Services also support complementary services such as the truck tyre service, integrating them into the overall logistics offering with clear operational ownership and readiness. The focus remains on long-term value, controlled performance, and consistency.
From the team leader’s perspective, Secondary Services are not a separate layer within logistics operations.
They form part of the operational backbone of BE-DA Logistics, providing transport partners with security, support, and transparency, not through promises, but through systems that work reliably every day.
In logistics, trust is built through repeatable performance. Ensuring that the supporting elements of the supply chain meet that standard, across borders, partners, and operations, defines the role of Secondary Services within BE-DA Logistics.
Secondary Services are defined by consistency rather than visibility. Their role is to ensure that transport operations are supported by clear processes, structured documentation, and reliable coordination across the supply chain.
For transport partners, this means working within a system that is predictable, transparent, and built to support performance, especially in cross-border operations where precision and alignment matter most.
This approach reflects how BE-DA Logistics operates across all service layers: by building stable systems that partners can rely on, day after day.
